Abbey National
Average Customer Rating:
Abbey National Provides balance transfer credit cards or flat rate ones, which offer one interest rate no matter how you use it. They issue either MasterCard or Visa credit cards.
Abbey National Provides balance transfer credit cards or flat rate ones, which offer one interest rate no matter how you use it. They issue either MasterCard or Visa credit cards.
Abbey Credit Card
I have been in dispute for almost 2 years with Abbey Credit Card over late payment and interest charges they applied to my account after failing to apply the direct debit in full each month that I requested when setting up the account. I repaid in full all amounts spent on the card and the balance they claim outstanding is for late payment and interest charge thereon.
I made dozens of phone calls and sent many letters and finally refered the matter to the financial Ombudsman a few months ago. The case is still under their consideration.
I continue to get harassing letters and phone calls (normally around 7pm in the evening ) even although they are aware that the matter is with the Financial Ombudsman. I have informed their collection Dept by phone and letter and still the harassing call and letters threatening my credit score continue!
The final Insult.
On 24th Dec 08 Abbey Credit Card deducted £32.96 from my Abbey Bank E-Saver account without any authority from me or notice to me.
This is fraudulent and amounts to theft!
I have written to Abbey Bank (copies to Financial ombudsman) lets see what happens.
Hopefully there are better banks than Abbey out there as their help line are useless even when you manage to get through to them.
Stephen
They are dreadful. You can’t make payments over the phone, you can’t change address without going into a branch. At the branch they won’t give you a balance – even though you can get it on the phone – and won’t let you change address without a passport. When you try to cancel the card they lie and say retentions aren’t open. Then you have to hold forever. I gave up, over paid by one pound on the card and they can send a statement saying they owe me a pound to my old address for 1000 years as far as I am concerned.
bunch of theives. One day you will pay. what goes around must come back. I hope you all suffer. All you do is take money from the poor. Shame on you
This service is impossible. Forget it.
I have a zero credit card. For the last month or so I have been unable to log onto it online – an essetial function for me for all banking that I hold. I can’t check transactions etc . I have phoned them three times now complaining. Each time I am told it is a problem with certain cards and that it is being sorted out. The initial 24hours I was given passed with no change. Two subsiquent calls confirmed that dates etc were just pie in the sky. I am supposed to get a call on Monday advising why I still can’t access my account despite Friday being the day it was supposed to have been sorted out. I have had numerous promises broken and have advised them I will no longer use the card until the problems have been sorted out. As if they care anyway……… I am now concerned that their taking over Alliance + Leicester will show similar problems as I use that account to run the household bills. My Abbey bank account + E saver appear ok but only because I control it all on the net and the local branch (I always go to a smaller one in Leighton Buzzard,) are still relating to customers even if everytime I go in there I over hear other customers constantly complaining. I only gave one star because the sytem doesn’t allow you to leave it blank!!!