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Abbey National |
Abbey National Provides balance transfer credit cards or flat rate ones, which offer one interest rate no matter how you use it. They issue either MasterCard or Visa credit cards.
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I agree with everyone about the direct debit same thing happened to me... Customer Service is a joke. I am a very happy calm person who has been left angry frustrated and nothing has been resolved... I am writing tonight to close my credit card account... As I have been on hold for over 15 mins to the retentions dept!!! ARRRRRRRGGGGGGG
| Posted by laura on the 1st April 2008 |  |
I had the same problem with them not taking my direct debit in July and October 2007 and then charging me late fees and interest then refusing to refund them. I called customer service and got absolutely nowhere so decided to write. I have written 2 letters of complaint (never done this b4 in my life), got a reply 2 months later saying they would refund them. Well they only refunded one in the December. Eventually the 2nd late fee was refunded in Feb 2008, and only after many calls to the customer service dept!!!! Customer Service is the worst I have ever experienced. Been hung up on, even though I have never raised my voice was always polite, as I work in a call centre myself so know what its like! I have been told the late fee was refunded on 4 occasions and it never was! Clearly just fobbing me off to get me off the call. Shocking attitudes from everyone I spoke to... Clearly hating their jobs!! I have been doing the balance transfer switch to get 0% for a few years now; every other card company I have used is far superior to Abbey National!!! WARNING DO NOT APPLY!!!!!
| Posted by kathryn on the 1st April 2008 | |
Abbey credit card customer service is absolutly disgraceful!! I have wrote 3 complaint letters regarding them not taking my direct debit and so them putting this on my credit report! Even though the direct debit has been set up for over a year - also then crediting and debiting my account willy nilly! They promised to update me with the progress of my complaint.. this never happened. I was promised a phone call after phone call... again never happened!! Avoid Abbey!!! They may geive good offers but it all comes at a price! One star is way too much them!!
| Posted by Carrie Kimber on the 26th January 2008 | |
I have to agree with Katie, Customer Service with the Abbey National is rubbish. They might have great offers but it's really not worth the headache. None of the advisors seem to know what they are talking about and you get passed from pillar to post if you have any issues. My advice to anyone out there is to avoid them like the plague!!!
| Posted by Charlie Jones on the 15th June 2007 | |
Abbey make some good offers but the actual customer service is rubbish! I ditched my account within 6 months of opening it.
| Posted by Katie Smyth on the 4th May 2007 |  |
The only way I can get round their inability to amend the problem is to threaten them with court action. I would strongly recommend that customers look elsewhere than the Abby.